Troubleshooting

The following are some troubleshooting tips for the most common problems we have encountered. Please contact your account team for additional assistance.

1. If you are unable to connect to the AXXE-L Data Mobility (ADM) web portal using the password reset URL provided with your credentials, please contact XTREME-D for a new reset URL. There is a time limit in which these URLs are able to be used.

2. If you have obtained a new password reset URL and are still unable to connect to the AXXE-L Data Mobility (ADM) web portal, please make note of the error you are receiving.

a. “invalid Account, E-mail address or Password” – check these match the credentials you were sent.

b. “Your IP address (xxx.xxx.xxx.xxx) is not allowed. Make sure you are connected to the correct network and try again.” – check that your IP is the same as was submitted to XTREME-D for whitelisting. To obtain your IP address you can go to https://whatsmyip.com/

1. If you can connect to the AXXE-L Data Mobility (ADM) web portal but can not connect using a client such as Cyberduck, please verify you are using the correct server and URL. These are not the same as the AXXE-L Data Mobility (ADM) web portal.

a. Server Example: s3.adm.axxe-l.com